Jennifer Poling, LMSW

Jennifer Poling Lmsw

Services & Specialties

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I feel honored to be trusted with someone’s life story and many times, meeting them in their most vulnerable moments. Everyone has the chance to write and rewrite their story and I am grateful to walk alongside others to “…seek peace and pursue it” (1 Peter 3:11b). I have a passion for working with children, adolescents, and adults experiencing difficult situations and mental health challenges including anxiety disorders, depression, fears, anger, behavioral concerns, autism, ADHD, and trauma to name a few. I believe everyone deserves a chance to thrive and work toward new goals and passions no matter their circumstances. My goal is to create a safe and welcoming space where clients can explore their emotions, build resilience, and gain confidence in their ability to create meaningful change in their lives. I want to empower others and remind them of the quote, “Go forth, but don’t go alone.”

As a veteran’s wife, I also have a deep appreciation for the unique challenges faced by military members, spouses, and their families. I enjoy supporting service members and veterans as they navigate transitions, stress, and the lasting impact of military life.

Jennifer works with individuals ages 4 and up, providing a warm and supportive environment where clients can express themselves freely. Whether working with a young child navigating big emotions, a teen struggling with anxiety, or an adult facing life’s difficult transitions, Jennifer meets each person where they are with empathy and practical guidance. She believes in supporting her clients by encouraging self-awareness, emotional regulation, and building healthy coping skills. Jennifer utilizes a variety of evidence-based therapeutic approaches to support her clients including cognitive behavioral therapy (CBT), trauma-focused CBT, family therapies, dialectical behavioral therapy (DBT), and play therapy. She incorporates developmentally appropriate techniques when working with children and modifies her interventions to meet the specific needs of each individual.

Jennifer earned her undergraduate degree from Central Michigan University and a Master of Social Work from Our Lady of the Lake University. Jennifer has diverse experience in the field including work in residential facilities, providing services as a sexual abuse response team advocate, providing case management for clients struggling with severe and persistent mental illness, providing outreach services for those struggling with housing insecurities, homelessness, and incarceration, and providing case management for children in foster care. She knows asking for help is a hard first step and believes that no one should be alone in hard times. Outside the office, Jennifer enjoys spending time with her family and her two big dogs.

Thank you for reaching out to us!  Your inquiries are important to us, and we want to ensure that we provide you with the best possible care. Our dedicated team is committed to reviewing your message and will do our best to respond to your inquiry within two business days. We look forward to connecting with you soon and addressing any questions or concerns you may have. Thank you once again for your patience and understanding!

Meet Our Therapists

Our therapists create a safe environment where clients can explore their mental health challenges while drawing strength from their beliefs. With an integration of spiritual beliefs and values into therapeutic approaches, they help provide a unique perspective that resonates with clients seeking support within the context of their faith. This holistic approach not only addresses psychological well-being but also nurtures the spiritual dimensions of individuals, fostering a comprehensive healing process.  

Our office is in-network with a wide variety of insurances including but not limited to: Aetna, ASR, Physicians Care, Blue Cross Blue Shield, Blue Care Network, Cofinity, Priority Health, Tri-Care, Optum, and United Health.  We are also in-network with many Medicare and Medicaid plans.  Please note: individual therapists may not be in-network with the same insurance carriers as our office.  

Frequently Asked Questions

Where is your office located?

Our office is conveniently located in the Image Building on 28th Street just a short distance off of the I-96 expressway. Take I-96 to the East 28th Street exit; go straight for just a few short blocks to Kraft Avenue, the office is located on the southeast corner of 28th Street and Kraft Avenue.  We are the business building located directly behind the Panera Beard restaurant on the corner of 28th Street and Kraft Avenue.

Address: 2828 Kraft Ave. SE, Suite 186, Grand Rapids, MI 49512-2076

Cash, Check, Master Card, Visa, and Discover credit and debit cards are accepted. Payment in full is due at time of visit.

Yes, we are in-network for the following insurances:  Aetna, ASR Physicians Care, Cofinity, BCBS, Blue Care Network, Priority Health, McLaren Health Plan, Medicare, TriCare, and United Healthcare/Optum.

We also accept the following three Employee Assistance Programs (EAP):  Charles Nechtem, ComPsych, and Optum.

If you do not see your insurance listed, please call our office to see if we accept your insurance. 

You may call the office at (616) 949-9550 and our Executive Team will be happy to assist you.  If we are unavailable, please leave a voicemail and we will return your call ASAP, usually within the same working day Monday-Friday.

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