Frequently Asked Questions
Please look below for common questions and answers. If you have any additional questions that are not covered here, please feel free to reach out to our admin team and we will be happy to help assist you.
Our office is in-network with a wide variety of insurances including but not limited to: Aetna, ASR, Physicians Care, Blue Cross Blue Shield, Blue Care Network, Cofinity, Priority Health, Tri-Care, Optum, and United Health. We are also in-network with many Medicare and Medicaid plans. Please note: individual therapists may not be in-network with all the insurance carriers that our office is.
Cancellation Policy
We understand that things happen! Please notify us at least 24 hours in advance if you can’t make your appointment. If you miss your appointment or fail to notify us at least 24 hours in advance, a $75 fee is assessed.
Where is your office located?
Our office is conveniently located in the Image Building on 28th Street just a short distance off of the I-96 expressway. Take I-96 to the East 28th Street exit; go straight for just a few short blocks to Kraft Avenue, the office is located on the southeast corner of 28th Street and Kraft Avenue. We are the business building located directly behind the Panera Beard restaurant on the corner of 28th Street and Kraft Avenue.
Address: 2828 Kraft Ave. SE, Suite 186, Grand Rapids, MI 49512-2076
What types of counseling do you offer?
Individual/Group/ Marriage /Children – Play therapy/ Teens / Adults / Crisis / Life Change / Addictive Behaviors & Substance Abuse/Adolescent Issues/Anxiety Disorders /Aging & Memory Issues/Anger & Bitterness/ Blended Family Issues/ Career Issues/ Childhood Issues/ Chronic Pain/ Communication Skills/ Depressive Disorders/ Eating Disorders / Educational Problems/ Financial Stressors/ Gambling Addiction/ Grief and Loss/ Marital Problems/ Impulsive Behaviors/ Obsessions & Compulsive Behaviors/ Parent/ Child/ Family Conflicts/ Parenting Skills/ Personality Assessments/ Post-Traumatic Stress/ Psychological Testing/ Sexual Abuse Issues / Sexual Addiction/ Spiritual Issues/ Stress Management/ Relational Therapy/ ETC…
What forms of payment do you accept?
Cash, Check, Master Card, Visa, and Discover credit and debit cards are accepted. Payment in full is due at time of visit.
Do you accept health insurance?
Yes, we are in-network for the following insurances: Aetna, ASR Physicians Care, Cofinity, BCBS, Blue Care Network, Priority Health, McLaren Health Plan, Medicare, TriCare, and United Healthcare/Optum.
We also accept the following three Employee Assistance Programs (EAP): Charles Nechtem, ComPsych, and Optum.
If you do not see your insurance listed, please call our office to see if we accept your insurance.
Do you dispense medications?
No, our therapists are not able to prescribe medications but we can refer you to psychiatrist, Dr. Aaron Plattner. For more psychiatric information, contact Dr. Plattner directly at 616-591-6645.
Does Centennial Park Counseling offer Group Therapy or Workshops?
Yes, currently we offer groups for Men’s Compulsive Sexual Behaviors. For our current schedule visit, our Group Therapy page.
How may we contact you for an appointment or other information?
You may call the office at (616) 949-9550 and our Executive Team will be happy to assist you. If we are unavailable, please leave a voicemail and we will return your call ASAP, usually within the same working day Monday-Friday.